Shipping Policy
Last Updated: 20 May 2025
Our Goal
SVAKOM is committed to providing you with the best possible shipping experience.
Australian & New Zealand Orders
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FREE Standard Shipping on all Australian and New Zealand orders over AUD $49
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Orders are shipped via Australia Post, using trackable delivery services.
While we do our best to ensure smooth delivery, SVAKOM is not liable for parcels lost, delayed, or undelivered once they are handed over to the carrier. We will assist with claims where applicable.
Order Confirmation & Tracking
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After placing your order, a confirmation email will be sent.
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Once dispatched, you will receive an email with tracking information.
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Didn’t receive anything? Check your junk/spam folder or verify your email address was entered correctly.
Still need help? Contact support@svakom.com.au with your Order Number.
Processing Times
| Service Type | Processing Time | Estimated Delivery Time | Cost |
|---|---|---|---|
| Standard | 2 Business Days | 3–16 Business Days* | FREE over $100 |
| Express | Next Business Day | 1–4 Business Days* | $15 Flat Rate^ |
* WA, NT, and rural locations may experience longer delivery times.
^ Express post fees are non-refundable once your parcel is dispatched.
Use the Australia Post Delivery Calculator with postcode 2128 as the origin for estimates.
Note: Orders are not processed on NSW public holidays. Delays may also occur during promotions or events.
Backorders
If part of your order is on backorder, the entire order will ship once all items are in stock.
Please allow up to 30 business days for delivery of backordered items.
Incorrect or Undeliverable Addresses
If your parcel is returned due to an incorrect or incomplete address, SVAKOM will resend it once re-delivery postage is paid.
International Shipping
SVAKOM ships internationally via Australia Post/EMS, and shipping rates are automatically calculated at checkout based on:
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Your destination country
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Package weight
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International shipping zone (View Zones)
For DHL Express shipping, please contact us before placing your order.
Customers are responsible for any customs duties, import taxes, or local fees in their country.
If a parcel is returned due to refused or unpaid charges, a refund will be issued minus return shipping costs once the parcel is received back.
Customs, Duties, and Taxes
SVAKOM is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Damaged Orders
If you receive your order damaged, please:
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Retain all packaging and damaged goods.
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Contact our support team to file a claim at support@svakom.com.au.
Returns & Exchanges
To return a product:
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Contact support@svakom.com.au for assistance.
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Do not reject or return parcels without contacting us first.
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The return address printed on your parcel cannot be used for returns. We will provide the correct return process upon review.
Contact Us
If you have any questions about shipping, please get in touch:
📍 Contact Page
📧 support@svakom.com.au
You can also visit our Help Center for more information.
